Last Updated: December 29, 2025

This Privacy Policy explains how Enhance. ("Enhance," "we," "our," or "us") collects, uses, and protects information when you use Lumen: Life & Love Guidance (the "App") and any related services (the "Services").

By using the App, you agree to the practices described in this Policy.

1) Information We Collect

We collect only the information necessary to provide and improve the App.

a) Account Information

• Email address

• Name or display name

• Authentication identifiers

b) Usage & Device Data

• App interactions and feature usage

• In-app settings and preferences

• Device type, operating system, and app version

• Crash logs and diagnostics

c) Purchase Information

• Subscription status and product identifiers

• Purchase receipts provided by Apple or Google

We do not receive or store your full payment card details.

d) User-Provided Content

• Text or inputs you voluntarily enter into the App

• Saved notes, reflections, preferences, or favorites

e) Support Communications

• Messages, emails, or attachments you send to customer support

We do not require government IDs and do not knowingly collect precise geolocation data.

2) How We Use Information

We use collected information to:

• Provide core App functionality and personalized guidance

• Generate AI-based suggestions and reflective insights

• Maintain, debug, and improve performance and reliability

• Manage subscriptions and billing status

• Communicate important service updates or policy changes

• Prevent fraud, abuse, or misuse of the Services

3) AI and Automated Processing

Lumen uses automated systems to generate AI-based guidance and suggestions based on user inputs.

• Outputs are generated dynamically from provided inputs and system context

• We do not use personal data to train third-party AI foundation models

• Where third-party services are used, they are contractually restricted from using personal data for independent training or resale

All AI outputs are informational and not deterministic or guaranteed.

4) Data Storage and Retention

• Data may be stored on secure cloud infrastructure in the United States or other regions

• We retain personal data only as long as necessary to provide the Services, comply with legal obligations, and enforce agreements

• Users may delete certain content within the App

• Account deletion requests trigger deletion of associated personal data within a reasonable period, subject to legal requirements

5) Sharing of Information

We do not sell your personal information.

We may share limited data with:

• Service providers (hosting, analytics, crash reporting, customer support)

• Payment platforms (Apple App Store, Google Play) for subscription management

• Legal or safety authorities when required by law or to protect users and platform integrity

All service providers are bound by confidentiality and data protection obligations.

6) International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards, including contractual protections, to ensure lawful data transfers.

7) Your Rights and Choices

Depending on your location, you may have rights to:

• Access or correct your personal data

• Request deletion of your account and data

• Object to or restrict certain processing

You can:

• Manage preferences in the App settings

• Request account deletion by contacting support

• Opt out of non-essential emails where applicable

8) Data Security

We implement reasonable administrative, technical, and organizational safeguards, including encryption in transit, access controls, and routine monitoring.

No system is 100% secure, and we cannot guarantee absolute security.

9) Children's Privacy

Lumen is intended for users 18 years and older. We do not knowingly collect personal data from individuals under 18. If we learn that a minor is using the App, we will take steps to delete associated data.

10) Third-Party Services

The App may include links to or integrations with third-party services or SDKs. Their data practices are governed by their own privacy policies, and we encourage you to review them.

11) Region-Specific Notices

EEA / UK

Enhance. acts as the data controller. Legal bases for processing include contract performance, legitimate interests, consent, and legal compliance. You may lodge a complaint with your local supervisory authority.

California

We do not sell or share personal information as defined by the CCPA/CPRA. California residents may request access or deletion by contacting us.

12) Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated in-app or by email where appropriate. Continued use of the App constitutes acceptance of the updated Policy.

13) Contact Us

For privacy questions or requests, contact:

enhanceagency10@gmail.com

Please include your device type, OS version, and account email (if applicable) when reaching out.